• Journal of Electronic Science and Technology
  • Vol. 22, Issue 1, 100233 (2024)
Ali Sorour* and Anthony S. Atkins
Author Affiliations
  • Faculty of Digital, Technology, Innovation, and Business, Staffordshire University, Stoke-on-Trent, ST4 2DE, United Kingdom
  • show less
    DOI: 10.1016/j.jnlest.2024.100233 Cite this Article
    Ali Sorour, Anthony S. Atkins. Big data challenge for monitoring quality in higher education institutions using business intelligence dashboards[J]. Journal of Electronic Science and Technology, 2024, 22(1): 100233 Copy Citation Text show less
    SoBI architecture.
    Fig. 1. SoBI architecture.
    SSBI architecture.
    Fig. 2. SSBI architecture.
    Alternative BI architecture.
    Fig. 3. Alternative BI architecture.
    HF-HEQ-BI FUT.
    Fig. 4. HF-HEQ-BI FUT.
    Dashboard development process.
    Fig. 5. Dashboard development process.
    Homepage.
    Fig. 6. Homepage.
    Quality assurance dashboard (NCAAA KPIs).
    Fig. 7. Quality assurance dashboard (NCAAA KPIs).
    Quality assurance dashboard (institutional specific KPIs).
    Fig. 8. Quality assurance dashboard (institutional specific KPIs).
    Quality assurance dashboard (social media analytics).
    Fig. 9. Quality assurance dashboard (social media analytics).
    Quality assurance dashboard (additional KPIs).
    Fig. 10. Quality assurance dashboard (additional KPIs).
    Microsoft Power BI development screen.
    Fig. 11. Microsoft Power BI development screen.
    Visualisation of dashboard outputs from FUT.
    Fig. 12. Visualisation of dashboard outputs from FUT.
    User visualisation of the dashboard infrastructure.
    Fig. 13. User visualisation of the dashboard infrastructure.
    Filtering results in the dashboard.
    Fig. 14. Filtering results in the dashboard.
    NCAAA standard KPIs numbers in 2018NCAAA standard KPIs numbers in 2022NCAAA KPI descriptionRelated standards
    KPI-I-01N/APercentage of achieved indicators of the institution strategic plan objectives1
    KPI-I-02KPI-I-01Proportion of accredited programs2
    KPI-I-03KPI-I-02Students’ evaluation of quality of learning experience in the programs3
    KPI-I-04KPI-I-03First-year students’ retention rate3
    KPI-I-05KPI-I-04Graduates’ employability and enrolment in postgraduate programs3
    KPI-I-06KPI-I-05Graduation rate for undergraduate students in the specified period3
    KPI-I-07KPI-I-06Satisfaction of beneficiaries with learning resources3
    KPI-I-08KPI-I-07Employers’ evaluation of the institution graduates’ proficiency3
    KPI-I-09N/AAnnual expenditure rate per student4
    KPI-I-10KPI-I-08Students’ satisfaction with the offered services4
    KPI-I-11KPI-I-09Ratio of students to teaching staff5
    KPI-I-12KPI-I-10Proportion of faculty members with doctoral qualifications5
    KPI-I-13N/AProportion of teaching staff leaving the institution5
    KPI-I-14KPI-I-11Percentage of self-income of the institution6
    KPI-I-15KPI-I-12Satisfaction of beneficiaries with technical services6
    KPI-I-16KPI-I-13Percentage of publications of faculty members7
    KPI-I-17KPI-I-14Rate of publications per faculty member7
    KPI-I-18KPI-I-15Citation rate in refereed journals per faculty member7
    KPI-I-19KPI-I-16Number of patents, innovations, and awards of excellence7
    KPI-I-20N/AProportion of the budget dedicated to research7
    KPI-I-21KPI-I-17Proportion of external funding for research7
    KPI-I-22N/ASatisfaction of beneficiaries with community services8
    KPI-I-23N/ARate of community programs and initiatives8
    Table 1. NCAAA KPIs released in 2018 and 2022 [1].
    No.NCAAA standardAQIP in the USASACS in the USASQA in ScotlandENQA in EuropeTEQSA in AustraliaNZQA in New ZealandQAA in the UK
    1Mission, vision, and strategic planning×
    2Governance, leadership, and management
    3Teaching and learning
    4Students
    5Institutional resources
    6Faculty and staff
    7Research and innovation
    8Community partnership×
    Table 2. Benchmarking NCAAA standards released in 2022 to international standards.
    HF-HEQ-BI framework
    TechnologyOrganisationEnvironmentBusinessSocial
    Special requirementsSafetyFitnessContinuous improvementMotivation
    Administrative servicesLocation
    Technical infrastructureLibrary servicesCareer prospectsResourcesTeam
    Curriculum structure
    Data managementFacilitiesEconomyFinancial factorsAcademic staff
    Top management support
    Data qualityInnovationPoliticsCompetitive advantageHuman elements
    Data sourcesStrategic alignmentSocio-cultureProcessReputation
    Analysis methodsLeadershipGlobalisationKPIsSocial media
    CultureCompetition
    NotificationsPartnershipAcademic qualityStakeholders’ interaction
    Administrative qualityQA regulations
    Table 3. HF-HEQ-BI factors.
    Ali Sorour, Anthony S. Atkins. Big data challenge for monitoring quality in higher education institutions using business intelligence dashboards[J]. Journal of Electronic Science and Technology, 2024, 22(1): 100233
    Download Citation